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Questions and Answers
Checking and Savings Accounts
- Will my checking and savings account number(s) change?
- Can I continue to use the checks I have now?
- Will I be notified when my checking or savings account changes?
- When will I get my first Commerce Bank statement?
- Does Commerce Bank offer different statement options?
- What is my current statement option?
- Will overdraft protection be available?
- Will there be any changes to the automatic deposits, payments or transfers that are made to or from my account?
- Will there be any rate changes on my checking, savings accounts or money market account?
- How will I be notified of interest earned on my checking and/or savings accounts?
- Will I continue to earn the same interest rate on my certificate of deposit (CD)?
- How will I be notified of interest earned on my CD?
- What time does Commerce change to the next day’s business?
Personal Loans
- Will my loan account number change?
- Can my loan payment still be paid automatically from my checking or savings account?
- Will I receive a billing statement for my personal loan or fixed rate home equity loan?
- Will I receive a monthly statement for my home equity line of credit?
- How can I access funds from my Home Equity
Line of Credit?
- Will my loan payment due date change?
- Where will I make my personal loan, home equity
loan or home equity line of credit payments?
- How will my loan payments be applied?
Debit Cards
- Will my Visa® Check card be replaced?
- When can I begin using my new Visa Check Card?
- Is there an annual fee for the Visa Check Card?
- Will my Visa Check Card be re-issued this year?
- I currently make recurring bill payments with my Visa
Check Card. Will I need to change these?
- Will my daily spending limits change?
Banking By Phone
- Will I be able to bank by
phone?
- How can I contact the bank if I have questions about
my account?
Online Banking
- What is Commerce Bank’s web address?
- How will my Online Banking change?
- How will my Online Bill Pay service change?
What if I have further questions?
- Will my checking and savings account number(s) change?
Only slightly – we will add the digits “83” at the beginning of your
checking account number, plus as many zeros as necessary to make
your account number 9
digits long. For example,
if your account number is
12345, your new number
will be 830012345.
After March 13, 2008, you
will need to use your new
account number when
you set up new automatic
deposits or withdrawals.
Your new bank routing
number is 101000019.
- Can I continue to use the checks I have now?
Yes! When it’s time to order new checks, just follow your normal procedure – stop by your branch, and we’ll be happy to help
with your order. You may also order by phone at 303-344-1766
or 1-800-355-8123. Your new Commerce account number will
be reflected on the checks that you receive.
- Will I be notified when my checking or savings account changes?
Yes, this mailing serves as your notification and includes
details of any changes that may apply to your account(s). In
addition, a “final” Commerce (Aurora) statement for each of
your current accounts will be produced as of March 13. There
will be no monthly service charges on this final Commerce
(Aurora) statement nor on your first Commerce Bank (Missouri)
statement. All future Commerce statements will reflect any
appropriate charges, which are described in the accompanying
Welcome to Commerce booklet.
- When will I get my first Commerce Bank statement?
Statements will be generated according to the following schedule:
|
If your Commerce (Aurora) statement was produced on: |
Your Commerce (Missouri) statement will be produced on: |
| 2nd of month | 3rd of month |
| 5th of month | 3rd of month |
| 8th of month | 2nd Monday |
| 11th of month | 2nd Wednesday |
| 15th of month | 2nd Friday or 3rd Monday |
| 20th of month | 3rd Wednesday |
| 22nd of month | 3rd Friday |
| 24th of month | 4th Monday |
| 26th of month | 4th Wednesday |
| 15th of month | 3rd Monday |
| Month end | Last Business Day of Month |
| Quarter End | Savings Accounts every 3rd Month |
If the 3rd of the month falls on a weekend or holiday, your
statement will be generated the business day prior to the
weekend unless the last business day falls in the prior month. In
this case, your statement will be generated on the first business
day of the month. Month end statements are always generated
on the last business day of the month.
- Does Commerce Bank offer different statement options?
Yes, we have three options to meet your needs.
- E-Statement (online only)
- Check Safekeeping statement (online or paper)
- Check Images Statement (online or paper)
All of our statements include detailed descriptions of your
account activity and you can choose to get images of your
cancelled checks. Plus, free copies of Commerce statements and
check images are available to view and print through Online
Account Access at commercebank.com.
Learn more about statement options.
- What is my current statement option?
You will continue to receive the same type of statement that you
received from Commerce (Aurora).
- Will overdraft protection be available?
Yes, we offer optional Overdraft Protection through another
Commerce checking or savings account (Overdraft Transfer).
To learn more about this option, please see your Commerce
Banker or call us at 303-344-1766 or 1-800-453-2265.
We also offer optional Overdraft Protection through our
Commerce Special Connections Visa® Credit Card for
approved cardholders (Checking Plus). If your account
becomes overdrawn, funds will be credited to your account
from your Commerce Special Connections Visa Credit Card
to cover the overdraft. To apply, just visit your Commerce
branch or call 303-344-1766 or 1-800-645-2103.
- Will there be any changes to the automatic deposits, payments or transfers that are made to or from my account?
- Any direct deposits or automatic payments you’ve already set up in your account will continue. We encourage you at your convenience to provide your new account number and bank routing number to the entity/company making the deposit or receiving the payment.
- To set up a new direct deposit or automatic withdrawal after March 13, please use your new Commerce Bank (Missouri)
account number (please see “Will my checking and savings
account numbers change?”).
- Will there be any rate changes on my checking, savings accounts or money market account?
The rate on your account will reflect the current rate paid on
your new Commerce product. If you would like to know your
new rate, please call 303-344-1766 or 1-800-453-2265 or
stop by your Commerce branch. As always, rates are subject to
change as market conditions vary.
- How will I be notified of interest earned on my checking and/or savings accounts?
Interest is earned monthly and paid to your account when
your statement is generated. Therefore, you will see the credit
of interest when you receive your statement. You may also
obtain details of your checking, savings and money market
account activity, including interest payments, through our
free Online Account Access or through our 24-Hour Account
Information Line.
- Will I continue to earn the same interest rate on my Certificate of Deposit (CD)?
Yes, but please remember that rates are subject to change when your CD renews. To find out about current rate information, you
may call your Commerce Banker at our Customer Care Center
at 303-344-1766 or 1-800-453-2265.
- How will I be notified of interest earned on my CD?
If you currently have automatic deposit of your interest to your
checking or savings account, your interest payment will appear
on your bank statement. If your payment is made by check,
you will continue to receive your check. You may verify your
CD balance in Online Account Access, or by using the 24-Hour
Account Information Line. In the past, you may have received
multiple CD interest payments on a single check. Going
forward, you will receive a check for each CD interest payment.
If you currently have your interest capitalized, you will receive
notification at maturity.
- What time does Commerce change to the next day’s business?
For your convenience, we’ve provided the daily cut off times below:
- Through the 24-Hour Account Information Line: 4:00 p.m. Mountain Time.
- In the branch: 6:00 p.m. Mountain Time.
- At an ATM: 4:00 p.m. Mountain Time.
- Through Online Account Access: 6:00 p.m. Mountain Time.
BACK TO THE TOP
- Will my loan account number change?
Yes, it will, but only slightly – we will add 4 digits to the end of
your account number so that it is 11 digits long. For example,
if your account number is 1234567, your new account number
will be 12345670001.
Your revised account number will be displayed on your
Commerce Bank loan statement as well as inside Online
Account Access.
- Can my loan payment still be paid automatically from my checking or savings account?
Yes, if your loan payments are now automatically deducted from
your Commerce (Aurora) checking or savings account, that
service will continue as before. However, you will not receive a
payment confirmation via U.S. mail. To see the payment, you
may view your loan detail in Online Account Access, call the
24-Hour Account Information Line, or refer to your deposit
account statement.
If your loan payment is deducted from another bank’s checking or savings account, please contact them to provide them
with your full 11-digit loan number as soon as possible.
Please note: In the event there are insufficient funds available in your checking account at the time your loan payment is due, your payment will not be processed and you may incur an overdraft in your checking account. For your convenience, please ensure there are adequate funds to cover your payment on its due date.
- Will I receive a billing statement for my personal loan or fixed rate home equity loan?
Yes, you will receive a monthly billing statement that
indicates the amount of the payment due for your
personal or fixed rate home equity loan. If you make
your payment via an automatic payment from your
checking or savings account, you will not receive a
monthly statement until your final payment is due.
Terms and conditions of your loan remain the same.
- Will I receive a monthly statement for my Home Equity Line of Credit?
Yes, all Home Equity Line of Credit customers receive a monthly statement, even if paying via an automatic payment.
- How can I access funds from my Home Equity
Line of Credit?
In addition to accessing funds in person and by phone, you’ll
now have access by using our Home Equity Line of Credit
checks. We’ll be sending new Home Equity Line of Credit checks
to you - you can begin using the new checks once you receive
them. When your new checks arrive, be sure to destroy
your old checks issued by Commerce (Aurora).
- Will my loan payment due date change?
No, your due date will not change. Your statement will be generated 14 days prior to your payment due date.
- Where will I make my personal loan, home equity
loan or home equity line of credit payments?
You may make your loan payments at your Commerce Bank
location or through Online Banking at commercebank.com. In
addition, you may mail payments to:
Commerce Bank, N.A.
P.O. Box 419248
CT4-1
Kansas City, MO 64141-6248
- How will my loan payments be applied?
Payments are applied first to interest, then principal,
then to any late charges if applicable.
BACK TO THE TOP
- Will my Visa® Check card be replaced?
Yes, your current Visa® Check Card will be replaced with a new
Visa Check Card. You will have a new card number and a new
Personal Identification Number (PIN). The Visa Check Card
is a fast and easy way to have purchases deducted directly
from your checking account. You can get cash back at many
merchants, such as grocery stores, if you press “Debit” and
enter your PIN when making a purchase. You can also use
your Visa Check Card at any Commerce ATM and at any ATM
that displays the logos on the back of your card. A fee may be
assessed when you use a non-Commerce ATM. See your card
agreement for details.
Your new Commerce card will arrive the first week in March. If
you have more than one card in your mailer, you have a joint
Visa Check Card account and these cards share the same card
number and the same pin.
For your security, the card and the PIN are mailed separately on
different dates. The card will be delivered in an envelope and the
PIN will be provided in a mailer with tear-off edges. The return
mail address on each is PO Box 411457, Kansas City, MO.
You may change your PIN at any Commerce ATM after
March 13 at 2:00 p.m. Mountain Time.
- When can I begin using my new Visa Check Card?
You may begin using your new card after 2:00 p.m. Mountain
Time on March 13. Before using your Visa Check Card,
follow the card activation instructions found on the sticker
on the front of the card and on the document attached to
your card (remove your card(s) from this document to find
helpful information.) One call activates all cards with the
same card number. You may also activate your card online at
commercebank.com/colorado – just click the “Activate Visa
Check Card” link. You may activate your new card at any time
– you do not need to wait until March 13 to activate your card.
Your current Visa Check Card will no longer be active as of
2:00 p.m. Mountain Time on March 13. Please destroy your
old card after that time.
NOTE: On the day of conversion, we change many systems at different times. You will have card access to an interim balance of your checking account and/or savings account from 2:00 p.m. on
March 13 through 2:00 a.m. March 14. Commerce Visa Check
Card access will not be available between 2:00 a.m. and 6:00 a.m.
on March 14 as we update your account on our system. After that,
your exact balance will be reflected and available going forward.
All times shown above are Mountain Time.
- Is there a fee for the Visa Check Card?
There is no annual or monthly fee. The card issued to
you is FREE.
- Will my Visa Check Card be re-issued this year?
Your new card will not expire annually. Check your card for
the expiration date. If you move, be sure to notify the bank
so that your new card reaches you without delay when it
does expire.
- I currently make recurring bill payments with my Visa
Check Card. Will I need to change these?
Yes. Important: To ensure that your payments continue to be processed without disruption, please contact the company to whom you make the payment – you’ll need to provide the card number and expiration date of your new Commerce Visa Check Card. Be sure to activate your card before you call.
- Will my daily spending limits change?
Your daily spending limits are higher with your new Visa Check
Card, so you have more purchasing power. Find the specific limits for your card.
BACK TO THE TOP
- Will I be able to bank by
phone?
Yes, you may call our 24-Hour
Account Information Line at
303-366-2265 or 1-800-453-2265.
You can check your balances and
account activity and transfer funds
between Commerce checking and
savings accounts –
all from your phone!
To get started, just:
- Call 303-366-2265 or 1-800-453-2265
- Select “1” for the 24-Hour Account Information
Line and follow the prompts
- When prompted for an access code, enter the last
4 digits of your Social Security number
- For security reasons, you’ll be asked to change your access
code – just follow the phone menu prompts
- How can I contact the bank if I have questions about
my account?
Commerce’s Account Information Line can also connect
you with one of our Customer Care representatives Monday
through Friday from 6:30 a.m. to 9:00 p.m. Mountain Time.
and Saturday from 6:30 a.m. to 3:00 p.m. Mountain Time.
Representatives are also available on Martin Luther King Day,
President’s Day, Columbus Day and Veterans Day from 6:30
a.m. to 9:00 p.m. Mountain Time; in those instances when
Veterans Day falls on a Saturday, representatives are available
from 6:30 a.m. to 3:00 p.m. Mountain Time.
BACK TO THE TOP
- What is Commerce Bank’s web address?
Visit us on the web at commercebank.com. Plus, we’ve created
a special web page just for our new Commerce (Aurora)
customers – please go to commercebank.com/colorado for
more information that will help you get up and running quickly
with your new Commerce Bank accounts.
- How will my Online Banking change?
Enrollment is quick and easy. Current users of Commerce
(Aurora)’s online banking will receive additional instructions
from us to help with Online Banking enrollment at
Commerce (Missouri).
As of Saturday, March 15 account information for your
checking, savings and money market accounts and Commerce
personal loan and credit card accounts will be accessible 24
hours a day, 7 days a week through our free Online Account
Access at commercebank.com. You can check balances,
review transactions and transfer funds between Commerce
checking, savings and money market accounts, as well as
from a Commerce Home Equity Line of Credit to a Commerce
checking or savings account. You can also view and print
statements and images of your cancelled checks at Commerce.
You will be able to access your prior Commerce (Aurora)
account history, for viewing only, by clicking on the link
provided at commercebank.com/colorado through April 30.
If you have both business and personal accounts, you will be
able to access both your business and eligible personal accounts
through Small Business Online Banking. Your business accounts
will not appear in personal Online Account Access; if this feature
is important to you, please enroll in Small Business Online
Banking. Commercial loan information is not currently
available in Online Banking.
Please note: A Commerce checking, savings or money market
account is required for enrollment. Also, any payments or transfers
that were set up in Commerce (Aurora)’s Online Banking will cease
after March 13 and will need to be reestablished inside Commerce
Bank’s (Missouri) Online Account Access.
- How will my Online Bill Pay service change?
Important: If you previously used electronic bill payment
through Commerce (Aurora), you will need to re-enroll
at Commerce (Missouri). Any payments from your former
account will not be made after March 13, and you will need
to set them up again through Commerce Bank’s Online Bill
Pay. Our online enrollment makes it easy to get started.
BACK TO THE TOP
If you have any questions or comments, please:
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